In order to establish a comprehensive system of quality, the Croatian Bureau of Statistics applies the model of Total Quality Management, which also contains the Code of Practice of European Statistics. This model offers a possibility of continuous improvement for each business process. It focuses not only on products and services, but also to users and their satisfaction, the active participation of employees, long-term business success and social benefit. The communication is recognized as a key element of all statistical processes that affect the business success.

Croatian Bureau of Statistics Total Quality Management handbook